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How We Handle Your Personal Information

We built this policy so you know exactly what happens with your data when you use empire88 — from account creation through every bKash, Nagad or Rocket transaction you make.

Data Collection ExplainedPayment Info HandlingAccount Security StepsYour Rights CoveredContact Paths Open
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empire88 How We Handle Your Personal Information
DATA HANDLING DETAIL

How We Protect and Manage Your Data

We take concrete steps to keep your information safe and to give you control over what we hold. Below are the specific areas of our data handling practice — from encryption to cookies to how long we keep records. Each point reflects what actually happens on our systems, not abstract promises.

Encryption at Rest and In Transit

All sensitive data — including your bKash, Nagad or Rocket wallet details and identity documents — is encrypted both when stored on our servers and when transmitted between your device and our platform.

Cookie Usage and Preferences

We use cookies to maintain your session, remember your language and device preferences, and understand how you navigate the site.

Account Security Measures

Your account is protected by your password and, where enabled, an OTP sent to your registered phone number.

Data Retention Periods

Transaction records tied to bKash, Nagad or Rocket payments are retained for as long as applicable regulations in eligible regions require. Account profile data is kept while your account remains active.

Third-Party Sharing Limits

We share data only with payment processors completing your deposits or withdrawals, infrastructure providers maintaining our servers, and where legally required by authorities in jurisdictions where we operate. We do not share your information for marketing by unrelated companies.

How to Request Changes or Deletion

You can ask us to update incorrect personal details, withdraw marketing consent, or delete your account data entirely.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have questions about how your data is used, or if you want to exercise any of your rights under this policy, we have direct channels open for you. Our support team handles privacy queries with the same priority as account or payment issues, and we aim to respond within a reasonable timeframe for every request.

Team online

Live Chat

Open live chat from any page on empire88 — tap the chat icon on mobile or desktop. Mention your privacy query and the team will route you to the right handler. No need to share sensitive details in the chat window itself.

Email Support

Send your privacy request by email with your registered account name. Include what data you want accessed, corrected or removed. We confirm receipt and follow up with the action taken or any clarification we need from your end.

Account Settings

Some privacy preferences are managed directly inside your account dashboard — notification settings, marketing consent and session history. Log in, head to settings, and adjust what you need without waiting for a support reply.

Common Privacy Questions Answered

These are the privacy-related questions we receive most often from account holders. Each answer reflects our actual practice — if you need more detail on any point, reach out through live chat or email and the team will clarify.

We collect your name, email address, phone number and the payment method you choose — whether that is bKash, Nagad, Rocket or bank transfer. We also record your device type, IP address and browser to help secure your account.

Your payment details are shared only with the relevant payment processor handling your deposit or withdrawal. We do not pass your wallet information to advertisers, unrelated companies or any third party outside of transaction processing and legal obligations.

Log into your account and check your profile section for basic details. For a full data access request, contact our support team via live chat or email with your registered phone number for verification, and we provide a summary of all data we hold.

Yes. Submit a deletion request through live chat or email. After identity verification, we remove non-essential personal data. Some transaction records may be retained where regulations in eligible regions require it, but your profile and login credentials are permanently removed.

Cookies maintain your login session, store your language and display preferences, and help us understand navigation patterns on the site. You can delete cookies through your browser settings at any time — though you will need to log in again afterwards.

We flag unfamiliar device or location patterns and may request additional verification — typically an OTP sent to your registered phone number. This prevents unauthorised access even if your password were compromised. You can also check session history in your account settings.

Access to empire88 depends on your local law and eligible regions. This policy covers data practices for all account holders regardless of location, but some retention and disclosure obligations vary by jurisdiction. We comply with the requirements applicable in each region we serve.

Transaction records for bKash, Nagad, Rocket and bank transfer payments are retained as long as regulatory obligations require in the regions where we operate. Once those periods expire and your account is closed, records are securely purged from our active systems.

Only if you consent to receiving marketing communications during account setup or in your notification settings. You can withdraw consent at any time from your account dashboard or by telling our support team — we stop marketing messages once your preference is updated.

Open live chat or send an email describing your concern. Include your account name and registered phone number for verification. Our team investigates and responds with findings and any corrective action taken. You are not required to provide sensitive details through chat.

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